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Pacific Sales Policy

Pacific Sales policies cover purchases at Pacific Sales, Pacific Sales Kitchen & Home, and Pacific Kitchen & Home
standalone stores and store within Best Buy stores.

Returns and Exchanges

• Exchange or return your item within 15 days of purchase.
• At the time of delivery or pickup, you must acknowledge the condition of the merchandise.
• Returns can only be accepted on goods that are returned in the same condition as when received.
• Used, installed or altered merchandise is not returnable or refundable.
• Original, undamaged packaging, parts and accessories are required.
• Shipping, delivery and completed installation charges are not refundable.
• Any promotional item or bundle discount given at the time of purchase will be reversed if the entire bundle is not returned.
• Refunds will be in the same form as original purchase. Cash and check purchases will be refunded by check, mailed to the "Sold To" address from our corporate office within 10 days of return.
• Pacific Sales reserves the right to deny any return.

Special Orders
• A Special Order is any item that is not regularly stocked at Pacific Sales and is ordered
specifically for you. Examples include size, color, finish, and configuration.
• Special Orders must be paid in full at the time of purchase. Once the order has been placed with the manufacturer, the order cannot be modified or returned. If the item is damaged in transit it can be exchanged for the identical item ordered.
• Special Orders must be delivered or picked up within 30 days of notification arrival at Pacific Sales
warehouse and notification of item(s) received.
• Special Orders are not returnable or refundable.

If any merchandise or product is delivered, there must be easy access to the premises where the delivery is made. If additional crews or equipment are required to complete a delivery, a special fee may apply.

Manufacturer Warranties
Copies of manufacturers' warranty texts are available for review on manufacturers' websites. Pacific Sales employees may assist in coordinating service or repair; we must work within the terms and conditions of the manufacturer's warranty.

Privacy Policy
If you are interested in learning more about our privacy practices, please visit us at

Pacific Sales Low Price Guarantee
Online or In Store: Find a Lower Price and We'll Match It

If you find a lower price on a qualifying product at a local retail competitor's store or a designated online retailer, we will match the price.

At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store and select designated online retailers. We will also match prices post purchase if we lower our price within 15 days of your purchase.

The Guarantee is limited to one price match per identical item, per guest. See local store for list of designated online retailers. The Guarantee does not apply to: the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated online retailers websites, post purchase price match requests to competitor's prices, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Installation & Accessories
Basic Installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber. Additional exclusions may apply. See an associate for details.

Manufacturer Specifications/Instructions
Pacific Sales is not responsible for manufacturer specifications, changes, production delays, or instructions issued by any manufacturer. Any questions regarding the specifications or use of merchandise should be directed to the particular manufacturer.

Limited Quantities
Pacific Sales reserves the right to limit quantities.

(ver. 02.28.2013)
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